December 2022 Update
- Due to ongoing strikes and increase demand, Royal Mail First Class delivery is subject to significant delays
- Due to an increase in demand, DPD Tracked Delivery is subject to 1-2 days in most areas
Royal Mail Strikes December 2022
Royal Mail are have planned strikes for the following dates:
- Friday 9th December
- Sunday 11th December
- Wednesday 14th December
- Thursday 15th December
We are expecting significant disruption to our postal services on and around these dates.
If you are in urgent need of your pet's medication we strongly recommend selecting the DPD Tracked option during checkout
Royal Mail Lastest Recommended Posting Dates
Royal Mail have brought forward their latest recommended posting dates for the UK
1st Class Service is now Friday 16th December - please note that this is not guaranteed and may still be impacted by continued strikes
For more information please visit the Royal Mail website
Postage and Packaging is FREE on all orders above the minimum order value. The minimum order value is £8.50. Orders under this amount will be charged £1.96 for Postage and Packaging.
When should I expect my order?
We aim to process all online orders received by 8.30am on the same working day. For orders placed after 8.30am we aim to process the next working day. Orders placed after 8.30am on a Friday will be processed on the next working day, i.e. Monday.
Small Items: such as flea treatments, worming tablets and household sprays are sent by Royal Mail First Class.
Royal Mail First Class aims to deliver your goods within 1-2 working days, however, this is not guaranteed. Most small items are packaged to allow your postman to deliver your order through your letterbox.
Large Items: such as dog food or orders over a certain value are sent by DPD Next Day.
DPD do not operate on weekends, therefore orders sent on Fridays will not be delivered till Monday. These parcels may require a signature on delivery. If delivery is not successful the first time, a card will be left instructing that you can either collect your parcel from a local centre or arrange a redelivery at a more convenient time.
Help! My order hasn’t arrived!
If you experience any delays in receiving your order please email us on sales@365vet.co.uk or telephone 01829 734098. Our operating office hours for emails are 8.00am - 5.00pm Monday to Friday. Our operating telephone hours are 10am - 1pm Monday to Friday
